The swan ganz module was not returned for evaluation after several attempts were made to request product return.However, the diagnostic log data was provided and reviewed.The data showed that the patient demographic information, specifically the weight, was entered incorrectly into the hem1 instrument.This would cause an incorrect corresponding cardiac index value to be displayed.Further review did not find any associated error messages indicating any hardware or software issues identified.The device service history record review was completed and all manufacturing inspections passed with no non-conformances.There was no previous record of servicing for the device.The reported issue could not be confirmed by product evaluation as the product was not returned.There is no evidence or indication that a manufacturing defect is responsible for the reported issue; therefore, no corrective action was taken.With any hemodynamic monitoring readings can change quickly and dramatically.Clinicians are trained to evaluate the entire clinical presentation of the patient in order to make decisions.In addition, these devices are used by highly trained clinicians experienced in assessing and mitigating any hazards that arise.It could not be confirmed if user or procedural factors contributed to the stated event.Complaint histories for all reported events are reviewed against trending control limits on a monthly basis and any excursions above the control limits are assessed and documented as part of the monthly review.An investigation has been initiated to consider any potential manufacturing factors that may have contributed to this complaint.The mdr submission number for the hem1 instrument linked to this event is 2015691-2019-04024.The udi for the sg module is (b)(4).
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