Manufacturer's investigation conclusion: the reported event of a low flow alarm was confirmed via the downloaded log file.The centrimag 2nd generation primary console (serial#: (b)(6) was returned for analysis to the edc belgium.A log file was downloaded from the returned console for review.A review of the downloaded log file showed events spanning approximately 117 days (on (b)(6) 2019, per time stamp).On (b)(6) 2019 at 14:19 the sub fault ¿sf_ifd_flow_below_min¿ activated and triggered a ¿flow below minimum: f3¿ alarm.At the same time, the sub faults ¿sf_lmc_drive_torque_saturated¿ and ¿sf_ifd_underspeed¿ and ¿sf_lmc_levitation¿ triggered ¿set pump speed not reached: m5¿ and ¿motor alarm: m4¿ alarms.At 14:20, a ¿motor stopped: m1¿ alarm activated.The returned console was evaluated and tested at the edc belgium.The console was visually inspected, and no anomalies were found.The battery was replaced due to the due date.The system was able to power on and pass the self-test as intended.The system functioned as intended and the reported event was unable to be reproduced.The console was tested with the returned and associated motor (serial#: (b)(6) and flow probe (serial#: (b)(6).The system was run for 10 days and no anomalies were found.Preventative maintenance and a safety test were performed per procedure.The root cause for the reported low flow alarm was not conclusively determined through this analysis.No further information was provided.The manufacturer is closing the file on this event.
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