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Blank fields on this form indicate the information is unchanged, unknown or unavailable.Investigation ¿ evaluation: a review of the complaint history, device history record, instructions for use (ifu), quality control, and visual inspection were conducted during the investigation.The customer did not return the complaint device, but did provide photos.There is evidence of an unidentified particle inside the sealed packaging.This product is considered out of specification.Additionally, a document based investigation evaluation was performed.The procedure states to 100% inspect the entire package for defects, including foreign matter.No gaps in the inspection process were identified.The device is shipped with instruction for use (ifu) which notes: "do not use the product if there is doubt as to whether the product is sterile." a review of a device history record (dhr) on the complaint lot revealed no related nonconformances.A database search revealed no other complaints have been reported for the device lot.There is no evidence suggesting that nonconforming product from this lot exists in house or in the field.Based on the information provided, no returned product and the results of the investigation, it was concluded that a manufacturing and quality deficiency contributed to this incident.The appropriate personnel have been notified.Cook will continue to monitor for similar complaints.Per the quality engineering risk assessment no further action is required.This report is required by the fda under 21 cfr part 803 and is based on unconfirmed information submitted by others.Neither the submission of this report nor any statement contained herein is intended to be an admission that any cook device is defective or malfunctioned, that a death or serious injury occurred, nor that any cook device caused, contributed to, or is likely to cause or contribute to a death or serious injury if a malfunction occurred.
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