Manufacturer's aware date was inadvertently omitted from previous report.The correct date was 06nov2019.Manufacturer's investigation conclusion: the report of a motor disconnect alarm could not be confirmed during the investigation of the returned centrimag motor (sn (b)(6)).The returned motor was evaluated and tested by the service depot.The reported issue was not duplicated nor confirmed during testing.The motor was connected to a test console and flow probe.Once powered up, no motor disconnected:m2 fault was observed nor were any other alarms at any point during testing.The motor was functionally tested per the centrimag motor service process and always performed as designed.The motor's cable was inspected and no issues were observed.Continuity and insulation testing of the motor's cable did not reveal any issues.As a result, the root cause of the reported event could not be conclusively determined nor correlated to the returned motor.The motor's cable was found to be broken off and was replaced with a new one free of charge.The tested and serviced motor was returned to the customer site.As an added observation, it was noted that the motor was over 9 years old.Reports of similar events will continue to be tracked and monitored.The 2nd generation centrimag system operating manual section 4-"warnings & precautions" warns "one additional 2nd generation centrimag primary console, motor and flow probe are required as backup system in the immediate vicinity of each patient whenever the centrimag or pedivas blood pump is used.The backup console must be connected to the backup motor and to the backup flow probe, have a battery charge sufficient for at least one hour of operation, be connected to ac power (except during transport) and be immediately available should the main console, motor or flow probe experience a malfunction." the 2nd generation centrimag system operating manual section 10-"emergency and troubleshooting" states that "the recommended practice whenever there is a 2nd generation centrimag primary console or motor malfunction is to replace the console and motor as a set.Remove the blood pump from the malfunctioning motor and console and place the blood pump in the backup motor and console to continue patient support.Do not exchange individual motors or individual consoles during patient support." the 2nd generation centrimag system operating manual has an emergency/troubleshooting section for the 2nd generation console.The recommended practice whenever there is a console or motor malfunction is to replace the console and motor as a set.Remove the blood pump from the malfunctioning motor and console, and place the blood pump in the back-up motor and console.Switch all components (console, motor, flow probe and cables) simultaneously to continue patient support, and then perform troubleshooting on the non-functioning system, when it is no longer being used for patient support.The 2nd generation centrimag system operating manual section 12.1-"appendix i - primary console alarms and alerts" contains a list of console alarms and alerts, as well as appropriate operator response to these events.No further information was provided.The manufacturer is closing the file on this event.
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