This event has been recorded by zimmer biomet under (b)(4).Dhr/repair history review: the previous repair record for ultra evac unit serial number (b)(4) is reviewed and noted no related non-conformances, requests for deviation (rfd) or any other issues with the repair.The previous repair record review found no issues with the device after repair and all verifications, inspections and tests were successfully completed.Technical review and physical evaluation: on 16 october 2019, it was reported that the unit was unable to connect with any carts, there are exposed wires at the base of the coupler head, and she suspects that the handle is broken.The zimmer biomet authorized service technician from dynamic biomedical arrived at the site on 17 october 2019, evaluated the unit and confirmed the reported event.After that he replaced coupler kit for the unit and confirmed that the unit was functioning as intended.The unit was tested, inspected, and repaired.Probable cause/root cause: although the reported event was confirmed during inspection of the device and the device was noted to be functioning as intended after replacing coupler, it cannot be determined from the information provided why the coupler head was damaged.Therefore, the root cause could not be determined for reported event.The investigation was based on the information that was provided initially and any information that was obtained throughout the follow-up process.Conclusion: review of the information provided during the investigation determined there is no further actions needed at this time.This complaint is determined not to be a new confirmed quality or manufacturing issue and this complaint will be tracked and trended.Complaint trending procedure for any adverse trends that may warrant further action.
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