Siemens sales went onsite.The customer is using codabar which is an approved barcode symbology for epoc.The customer, while holding the clear file, read the barcode over the clear file.This is why the barcode can be curved when read.Since the customer is reading the barcode over the clear file with using the codabar, there might be the possibility of misreading.The customer has been advised to read the barcode without the clear file.Sales read the barcode again and found the issue was not reproducible.The customer has been advised that the use of a barcode with a check digit would help to prevent this error.They have also been advised not to scan the barcode while in a clear file to avoid curving or glare that may cause this issue.The customer is satisfied.The instrument is operational.
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