| Model Number |
MMT-523NAL |
| Medical Device Problem Code |
Connection Problem (2900)
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| Health Effect - Clinical Code |
Hyperglycemia (1905)
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| Date of Event |
11/16/2019
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Type of Reportable Event
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Serious Injury
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Additional Manufacturer Narrative
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Currently it is unknown whether or not the device may have caused or contributed to the event as no product has been returned.The device will be returned for analysis and further information will follow once the analysis has been completed.No conclusion can be drawn at this time.
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Event or Problem Description
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The customer reported via phone call that they experienced high blood glucose and reservoir was not able to lock into place.The customer¿s blood glucose level was 527 mg/dl.Customer stated that the piece was missing at the reservoir.The customer was advised that the insulin pump needed to be replaced and was advised to discontinue use of the insulin pump and to revert to the backup plan.The insulin pump will be returned for analysis.
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Additional Manufacturer Narrative
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Device received unable to perform the displacement, rewind, basic occlusion, occlusion, prime/a33 and excessive no delivery due to complete broken reservoir tube lip and missing reservoir tube o-ring.The p-cap not locks into the reservoir compartment properly due to completely broken reservoir tube lip noted.
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Search Alerts/Recalls
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