Additional information provided in d.10, h.3, h.6 and h.10.A review of the device history records traceable to the reported lot number, indicates that the product was processed and released according to the product¿s acceptance criteria.The phaco tip was visually inspected and deemed nonconforming, the phaco tip is broken at the cone to cannula transition, remaining tip was not returned.The break is not jagged.The wall thickness is uneven, with a very thin wall.The complaint evaluation confirms the phaco tip is broken.The reason for breakage is due to a uneven wall thickness creating a weak region at the thinner section.The uneven wall thickness is a manufacturing issue created at the machining process for the phaco tips.An investigation photo of the returned broken phaco tip has been issued within the learning management system for review with the applicable production personnel to raise awareness of this issue.Operators control both the part concentricity and inside/outside diameter of the cannula to insure the wall thickness is manufactured to specification.All phaco tips are 100% visually inspected by trained operators using 30x magnification throughout the manufacturing process.Complaints are reviewed and monitored at regular intervals for any significant adverse trends.No additional action is required at this time.The manufacturer internal reference number is: (b)(4).
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