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Product complaint # (b)(4).The actual device batch number associated with this event are:.Reported product code 9706h, on the interior box phb703, on the exterior box it's different mlq527.Lot: mlq527, mfg.Date - 10/23/2018, exp.Date - 9/30/2023.Lot: phb703, mfg.Date - 7/1/2019, exp.Date - 6/30/2024.Evaluation: lot mlq527 one empty opened box of product code 9706h, lot mlq527 were received for analysis.As no samples were returned of this lot for evaluation, we are unable to investigate further.The manufacturing records were reviewed, and the manufacturing/packaging criteria were met prior to the release of this batch.Lot phb703: also,received thirty-two unopened samples of product code 9706, lot phb703 were received for analysis.The product code is double armed.The samples were analyzed by incident reported when they received the box, they opened a package and the needles are different than what they ordered.The requirement of the product codes 9706 was search in our system.The description of the product code 9706 is related is related to laser drill needle, raw wire diameter 12 mil, needle sales type c-1, curvature fraction 3/8 and length 13 mm with hemo-seal blue prolene suture in diameter 4-0¿ and length of 30 inches.The manufacturing records were reviewed, and the manufacturing/packaging criteria were met prior to the release of this batch.According of the characteristics of needles received, no product mix or incorrect component was found, as the samples meet the finish good requirements, the complaint couldn¿t be verified.A manufacturing record evaluation was performed for each finished device lot, and no non-conformances were identified.Lot: mlq527, mfg.Date - 10/23/2018, exp.Date - 9/30/2023.Lot: phb703, mfg.Date - 7/1/2019, exp.Date - 6/30/2024.Additional information was requested and the following was obtained: please clarify event details: ¿it was reported that the needles were different than what they ordered¿ please explain viewing the suture from the outside of the package does not look like it's hemoseal technology, it does not look like it goes down to the swege.Please provide the name of devices that were originally ordered? 9706h.Please provide the quantity of needles involved with this issue? box are there any photos available for visual analysis? yes.Device return status/follow up? yes, 32 sterile samples will be returned.Product code 9706h was ordered with on the exterior box it's different is labeled lot mlq527 and on the interior box items with lot phb703.
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