Investigation summary: bd had not received samples or photos from the customer facility for evaluation.Retention samples were selected from bd inventory for evaluation/testing and upon completion, no issues were observed relating to stopper pop off as all samples met specifications.A review of the device history record was completed for the incident lot and, based on this review, all product specifications and requirements for lot release were met; there were no related quality non- conformance during manufacturing of the product.Investigation conclusion: based on evaluation of the retain samples, the customer¿s indicated failure mode for stopper pop off with the incident lot was not observed as all samples met the required specifications.Root cause description: based on the investigation, a root cause could not be determined.The retain product was found to be in conformance and meet release specifications.
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It was reported that cap pop off occurred during use with a bd vacutainer® no additive (z) tubes.The following information was provided by the initial reporter, "it was reported that the caps are popping off.7 of 14: date of event: (b)(6) 2019.I am reaching out to you to bring an ongoing issue to your attention.We have been consistently having issues with caps (recapped) staying on one of our vacutainer tubes (clear top used for urine chemistries).I am not sure if this issue has been discussed with you already.These blue caps that are used for recapping purposes come from our automation line vendor and usually work fine with all other vacutainers that come from bd but this particular one.At this point, we really need to see what our alternatives are.The caps popping everywhere from these urine chemistry tubes are causing downtimes for us and extra manual handling for our teams." 7 of 14 complaints.
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