Customer provided sn with fault description "noisy," provided pictures showing charred parts on unit.On (b)(6) 2019 - no incident, unit was sent in to customer for inspection and was found to be noisy - charred parts were found upon further inspection of unit.Unit was handed to patient with 3 working hours and was in use for about 12 months.
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The unit was returned for investigation.The loud noise complaint that was originally reported by the customer can be duplicated, due to the air leakage from the damaged pressure port tubing.Heat damage to the pressure port tube and the capacitor was found, but functional testing could not determine the root cause.The heat damage on the tube and capacitor appeared to be superficial, and once installed properly on the unit, the components allowed the concentrator to function normally.Additionally, the reported damage was concentrated to the two components, no other wires or tubing exhibited heat or burn damage.
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