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A product investigation was conducted.Visual inspection: rod clamp was received at us cq.Upon visual inspection at cq, it is observed that there were few rust spots found at multiple places on the surface of the device.There were few scratches and discolored spots found on the surface of the device.Thus, the complaint is being confirmed.Document/ specification review: the relevant drawings were reviewed during investigation: no design issues were found which can contribute to this complaint condition.Investigation conclusion: a visual inspection, and document/ specification review were performed as part of this investigation.The complaint is being confirmed as there were few rust spots found on the surface of the device.While a definitive root cause could not be determined, it is possible that the present complaint condition might be due to improper maintenance or sterile processing.No product design or manufacturing issues were identified, and no new malfunctions were identified either.Based upon these results, no corrective and/or preventative action is proposed.Additional monitoring for any potential safety signals will be conducted through complaint trending and other post market safety surveillance activities.A device history record (dhr) review was conducted: a review of the receiving inspection (ri) for rod clamp was conducted identifying that lot number gm4955801 was released in three batches.Batch 1: lot qty of (b)(4) units were released on (b)(6) 2017 with no discrepancies.Batch 2: lot qty of (b)(4) units were released on (b)(6) 2017 with no discrepancies.Batch 3: lot qty of (b)(4) units were released on (b)(6) 2017 with no discrepancies.As a result, the ri identified no issues during the manufacturing and release of this device that could have contributed to the problem reported by the customer.Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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