Evaluation of the transducer could not confirm the articulation issue as described by the customer.Investigation of the device noted loose steering, a pinched cable at the strain relief, and the i-tube disbonded from the strain relief.The pinched cable did cause intermittent noise in images when flexed.Further testing by a philips tee transducer engineer found the articulation of the transducer to be functioning normally with no movement malfunction identified.The physical damage to the transducer inhibited the overall performance of the device and is indicative of improper maintenance.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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