The customer reported via phone call that they were hospitalized due to high blood glucose and diabetic ketoacidosis on (b)(6) 2019 with blood glucose of over 600 mg/dl.Customer was using insulin pump system within 48 hours of reported high blood glucose event.Customer stated the insulin pump failed to give her insulin she put a bolus in and it did not deliver the insulin to her body and her sugar went to 573 mg/dl and when she got to the hospital.The customer experienced symptoms such as nausea, vomiting, abdominal pain, difficulty breathing and rapid heartbeat.The customer reported that they allege insulin pump was under delivering.Customer performed displacement test and high pressure test and both test were passed.Customer reported that the drive support cap appears normal.The customer was treated with insulin drip.The insulin pump will be returned for analysis.
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