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Sunrise medical's account manager, (b)(6) met with the dealer's atp and the end user to investigate the incident and provided additional information.(b)(6) stated the end user raises the cantilever arm rest in order to perform a side transfer out of her chair.On this occasion the arm rest was not pushed completely back to the locked position.When (b)(6) asked the end user to demonstrate how she transfers out of the chair, she noticed that she did not push the armrest back as far as it will go due to the position of her headrest did not allow her space to get her arm/hand far enough back.She would then wiggle out of the chair so her buttocks was on the bed while her legs are still in the chair.Once she has balance she will then wiggle back farther on her bed and pull her legs toward her.During this, the chair is moving or rocking which made the armrest loosen from the back rest and caused the swing away joystick mount to come down on her right shin.When that happened she pulled her legs further towards her to get them free from the armrest and the mount cut her right shin.(b)(6) stated that after discussing with the atp, he changed the position of the headrest to allow her to get her arm/hand back far enough to push the armrest all the way back.With the arm rest in that locked position, it is not likely the arm rest will come down again while the end user performs her transfer.There was no allegation of malfunction or defect made against the wheelchair that would be the cause of the arm rest to fall.Again, since the end user is now aware that the arm rest can be pushed further back to a locked position, it is not likely that a similar incident would recur.Since an injury was involved, sunrise medical quality will update the product's ufmea to include this incident and will be monitored for trends.Sunrise medical considers this an isolated incident and no further investigation will be performed at this time.
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