|
Blank fields on this form indicate the information is unchanged, unknown or unavailable.D10 ¿ product received on: 03 dec 2019 investigation ¿ evaluation a review of the complaint history, device history record, quality control, and a visual inspection were conducted during the investigation.The complainant returned five sealed, unused devices for investigation.Physical examination of the returned device showed: all packages had debris in the package flaps, not inside the seal or packaging.Since the foreign matter was found outside of seal, the devices will not be confirmed as manufactured/packaged out of specification.Additionally, a document-based investigation evaluation was performed.The risks associated with these devices are acceptable when weighed against the benefits.Sufficient inspection activities are in place to identify this failure mode prior to distribution.The device history record (dhr) for lot # 10059179 revealed no reported nonconformances.A database search revealed no other complaints have been reported for the device lot.At this time, there is no evidence suggesting that nonconforming product from this lot exists in house or in the field.The complaint product does not come supplied with an instructions for use (ifu) insert, so a review of the product labeling could not be completed.Based on the information provided, inspection of returned product and the results of the investigation, it was concluded that transport/storage of the device contributed to this incident.The appropriate personnel have been notified.Per the quality engineering risk assessment no further action is required.Cook will continue to monitor for similar complaints.This report is required by the fda under 21 cfr part 803 and is based on unconfirmed information submitted by others.Neither the submission of this report nor any statement contained herein is intended to be an admission that any cook device is defective or malfunctioned, that a death or serious injury occurred, nor that any cook device caused, contributed to, or is likely to cause or contribute to a death or serious injury if a malfunction occurred.
|