The customer reported that the device had experienced blower failure and electrical safety test failure.The device was evaluated by the field service engineer and the reported issue was confirmed.The device was not in clinical use at the time the issue was discovered.There was no patient or user harm reported.The field service engineer replaced the blower assembly and power cord to address the reported issues.The issue has been resolved, the device has been tested, and the device now functions as intended.
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G4: 07mar2020 b4: 1(b)(6)2020.Blower motor assembly was received for evaluation.There was a significant amount of decontamination inside the blower cap found during visual inspection.After testing, the reported issue could not be duplicated and no fault was found.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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