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Investigation: initiated manufacturer's investigation: review dhr.Inspect returned samples.Analysis and findings: manufacturing record review.Dhr-10137-245713 was reviewed and no non-conformities, related to the complaint condition, were noted.The product was manufactured starting 9/18/2018 and completed 10/03/2018.Incoming inspection review.Incoming inspection record review of the cup and disk, m-select to this product was performed, c of c is attached.Service history record.Service history not applicable for this product.Historical complaint review.A review of the 2-year complaint history showed similar reported complaint conditions.All similar reported complaints for which product was returned were attributed to use contraindicated in csi ifu for instruction use.Product receipt.The product was returned, and the reported event result was confirmed, refer to attached photos.There were six additional m-select devices returned that were still pouched and unused.Visual evaluation.Evaluation of the complaint was performed on the six additional devices that were returned along with the affected device sited in the complaint.The affected device was confirmed as being damaged and the additional six devices confirmed as acceptable.Functional evaluation evaluation of the complaint was performed on the six additional devices that were returned along with the affected device sited in the complaint.The reported and confirmed event could not be replicated even when the device vacuum cup and stem were severely manipulated, refer to attached photos.Root cause.Root cause for the result of the reported event is considered indeterminable, however, contra-indicated use is likely.Corrective action: coopersurgical will continue to monitor this complaint condition for trends.No further corrective action is necessary, as the complaint condition was not confirmed.No further training required at this time.*was the complaint confirmed? yes.
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