Model Number 9733858 |
Device Problems
Environmental Compatibility Problem (2929); Output Problem (3005)
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Patient Problem
No Patient Involvement (2645)
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Event Date 11/18/2019 |
Event Type
malfunction
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Manufacturer Narrative
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No patient information provided as no patient was involved in this concern.Other relevant device(s) are: product id: 9735225r, serial/lot #: (b)(4).Report source foreign country: (b)(6).The manufacturer representative went to the site to test the navigation system.The reported issue was confirmed and parts were replaced.The manufacture date was not available at the time of reporting.If information is provided in the future, a supplemental report will be issued.
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Event Description
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Medtronic received information regarding a navigation system.It was reported outside of a procedure that the computer does not switch on from time to time.No patient was present at the time of the event.Additional information was received stating that the issue occurred only once and that the computer was slow and the images freeze.
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Manufacturer Narrative
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The computer was returned to the manufacture for evaluation.After functional testing and visual/physical examination the reported issue was confirmed.The computer boots normally to the application screen.The computer booted normally multiple times during burn-in testing.The installed programs start and run normally.They found 4 bad sectors and 4 un-correctable sectors.A bad computer was observed.If information is provided in the future, a supplemental report will be issued.
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Search Alerts/Recalls
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