It was reported that the customer experienced low blood glucose (bg) levels throughout the day ranging between 23-109 mg/dl resulting in the customer fainting; cause was not known.Customer consumed food and high sugar juice to address bg.Customer was taken to the emergency room (er) via an ambulance for treatment.While in the ambulance customer was treated with glucose gel.At the er, customer consumed sandwiches and juice to address bg.Customer received intravenous saline, juice, food, nausea medication and pain relief as treatment.No damage was observed with the cartridge, infusion set tubing or cannula.During a follow-up, it was confirmed that the low bg was caused by the customer building up antibodies to novo insulin.Customer reverted to alternate insulin therapy for diabetes management.Customer was released from the hospital on (b)(6) 2019.
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