(b)(6).The access testosterone reagent was not returned for evaluation.No hardware errors, flags or other assay issues were reported in conjunction with this event.The customer performed quality control (qc), system check and precision testing post-event and all results were within instrument and assay specifications.A beckman coulter (bci) field service engineer (fse) was not dispatched to the customer's laboratory as no hardware or system issues were in question.In conclusion, the cause of the elevated access testosterone result could not be determine with the information supplied.A definitive cause is unknown and unknowable at this time.
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The customer contacted beckman coulter (bci) on (b)(6) 2019 to report obtaining an elevated testosterone (access testosterone) result for one (1) patient on the laboratory's access 2 immunoassay analyzer, serial number (b)(4).The patient's sample was collected on (b)(6) 2019 and tested on (b)(6) 2019.The initial access testosterone result was significantly elevated.The same sample was reanalyzed on the same access 2 immunoassay analyzer and a lower result was obtained.The customer noted that on (b)(6) 2019 the patient was redrawn and tested again on the access testosterone assay which subsequently produced a result that matched the lower of the two (2) results obtained from the original sample.The customer stated that there was a change to patient treatment/management as this particular patient's hormone replacement therapy was cancelled due to the initial, elevated access testosterone result obtained.There was no report of an injury or death attributable to this event.System performance indicators such as quality controls (qc), calibrations, precision testing and system checks were passing within instrument and assay specifications after the event.There was no report of hardware issues or issues with other assays at the time of the event.The patient's sample was collected in a serum tube with a gel separator.Centrifugation information such as centrifugation time and speed were not supplied.There were no reports of pre-analytical issues with the sample or issues with sample handling in conjunction with this event.
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