The battery passed charging in a known good multi-chemistry charger and powers up a known good autopulse platform with a full battery status bar, not confirming the customer complaint.No physical damage was observed and four green lights were lit on incoming inspection.The battery archive was downloaded and reviewed.There were no errors recorded in the whole archive.The battery was last charged successfully on (b)(6) 2019.On (b)(6) 2019, the customer inserted/used the battery in the autopulse, let the battery remains in the platform for about a day and battery recorded one or more of its cells were slightly discharged.On (b)(6) 2019, the battery was inserted in the mcc to charge but charging was cancelled after few seconds.Apparently, the battery was pulled out during the conditioning cycle.On (b)(6) 2019, the battery was inserted in the autopulse platform five times for about a few seconds without charging it first and recorded one or more of its cells were slightly discharged.This battery is working fine as intended for use.The cause for this battery failure, based on the review of the battery is the battery was not reconditioned and fully charged prior to use.
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