PHILIPS ULTRASOUND, INC EPIQ 7C - 795201; SYSTEM, IMAGING, PULSED DOPPLER, ULTRASONIC22
|
Back to Search Results |
|
Model Number EPIQ 7C - 795201 |
Device Problem
Computer Operating System Problem (2898)
|
Patient Problem
No Consequences Or Impact To Patient (2199)
|
Event Type
malfunction
|
Manufacturer Narrative
|
A thorough investigation by product support engineering identified the lockups as a software issue that is addressed in an upcoming software release.Once available, the customer¿s local service team will be notified through normal service channels.In the interim, the system¿s software has been downgraded to a previous revision where the system had been stable for the customer.Information provided by the customer has been collected and analyzed.As the root cause has been identified, the device does not need to be returned for further analysis.
|
|
Event Description
|
A customer reported encountering an incident where their epiq ultrasound system locked up multiple times during a cardiac procedure while using a tee transducer.The lockups required system reboots to regain functionality, and the procedure was successfully completed with no adverse effects to the patient.
|
|
Search Alerts/Recalls
|
|
|