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The device, used in treatment, was not returned for evaluation.The clinical/medical team concluded, as this complaint is being handled through smith nephew's legal team, any responses to these queries are not immediately available to the members of smith nephew's complaint/regulatory team and are not expected to be available for several months.This is due to the delivery timeframe of patient medical information and device return being in the control of the patient's legal team, rather than smith nephew.The smith nephew's legal team has confirmed that once any additional relevant complaint information is received, (i.E.Reason for complaint, part/lot numbers, patient medical records, surgical reports, device availability, and dates of implantation/revision) it will be provided to the complaint/regulatory team, at which point the complaint/clinical medical task will be reopened for investigation.Therefore, a clinical assessment cannot be performed at this time.A review of the production documentation for the corresponding products did not reveal any deviation from the standard manufacturing processes.A review of complaint history for the listed part revealed no prior complaints for the listed batch.Factors and/or potential causes that could contribute to the reported event have been identified in the risk management file.Product was sterilized according to sterilization release documentation from quality control.Without the actual device involved our investigation cannot proceed.If the device or new information is received in the future, the complaints can be re-opened.No further actions are being taken at this time.We consider this investigation closed.
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