A visual inspection confirmed the customer's report of the roller clamp component missing from the set.The details of this feedback were forwarded to the manufacturing site for investigation.Their analysis confirmed that the missing component is most likely caused by an error made during the assembly process.This is a manually performed assembly step and is likely to have occurred due to human error.A review did not identify any in-process testing failures or quality deviations which may have resulted in a report of this nature.In this case, is evident that this operation was not performed, therefore it can be concluded that yes, it was an operator error.
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