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Sunrise medical account manager, (b)(6) provided additional information on 11/26/2019.(b)(6) stated she contacted the end user on 11/21.(b)(6) stated the end user now reports that she went to urgent care then went to the hospital the following monday after the incident.The end user claims she broke her left distal femur and right proximal tibia and was hospitalized for 10 days.The end user stated that the incident occurred as follows: there was a curb and a slope toward a flat area.There was a truck in the way so she went down a curb which she claims was no more than 3 inches.The chair then tipped over and fell on top of her.This incident is still under investigation by sunrise medical as currently there are no official reports or photos that confirm the end user's allegation(s) of product failure and injuries sustained.The end user did mention that she has contacted an attorney and is likely to pursue legal action.To date there has been no request on behalf of the dealer or end user for replacement parts or mention of having the wheelchair repaired.Sunrise medical account manager, susan murphy continues to work with the dealer and the end user in an attempt to gather additional information and possibly retrieve the wheelchair for a full evaluation.Sunrise medical regulatory researched the subject wheelchair and found no previous similar issues or claims made against the wheelchair.It does state in the chair's owner's manual on page 9, section p.Obstacles: "riding over curbs or obstacles can cause tipping and serious bodily harm.If you have any doubt that you can safely cross any curb or obstacle, always ask for help.Be aware of your riding skills and personal limitations.Develop new skills only with the help of a companion." page 10, section w.Curbs & single steps states: sunrise medical recommends that you avoid climbing and/or descending a curb, single step, or other obstacle, and that a ramp or curb cutout is always used.If you must climb or descend a curb, single step, or other obstacle that is greater than 2.5", it is recommended to have a person assist you in doing so.Do not try to climb a curb, single step, or other obstacle greater than 4" high.4.If you must climb or descend a curb or step alone do so at your own risk using extreme care and use the following procedure: 1.Proceed slowly, at a steady speed 2.Go as straight up or down as you can over the obstacle.Never turn when trying to climb or descend an obstacle, doing so may result in a fall or tip-over.Failure to follow the above recommendations may cause: a fall or tip over.Damage to the frame, wheels, axles or other parts, or loose fasteners.Sunrise medical will continue to make attempts to retrieve the wheelchair for an evaluation.However it is unlikely the end user will release the wheelchair.If and when the chair is retrieved and an evaluation is performed, a supplemental report may be filed with any new and relevant information.
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Sunrise medical account manager, susan murphy phoned in stating the end user went out and drove the chair down the curb, she ended up falling out of chair and hit her face in which she had to go to the hospital.Per (b)(6) the end user is fine now and has contacted an attorney regarding the incident.
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