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A product investigation was conducted.Visual inspection: as received condition, positioner f/aiming block has been returned unpacked and outside the original depuy synthes packaging.The lot number on the label of the packaging bag received corresponds to the lot number on the complaint part.The instrument received was not in a good condition.Further traces of use or further damages were visible.The shaft was in the hole of the slider 1 and not in the hole of the positioning plate, like normal condition.The shaft was outside of its position.Dimensional inspection: on the positioning plate the hole diameter 02.5 -0.01/0.02 (se_141794 rev.B) was after assembling not measurable.The shaft is pressed to the hole on the positioning plate.This value was not measurable.Document/specification review: a manufacturing record evaluation was performed, where no non conformances, abnormalities nor deviations were identified which could lead to the complaint failure.On process step 0050 "assembling" the parts were checked 100% according to inspection sheet.After assembling, the parts were checked 100% with a functional test.This functional test was documented to 100% on inspection sheet.Moreover, before packaging, the parts were inspected according to the document general inspection sheet by sample inspection again in the process step "final inspection".Based on the inspection of the dhr, no deviations were detected in this process step.In addition, the revision of the drawings of article 03.108.006 valid at the time of manufacturing, was reviewed and no relevant design changes were identified.Summary: the received condition of the complaint does agree with the complaint description since the returned device is damaged which could lead to the complaint condition.Therefore, this complaint is rated as confirmed.In conclusion, the complaint is not valid, since the part was inspected several times by 100%, as well as by 100% inspection during the production and no deviations were found in the manufacturing documentation.Hence, no manufacturing deficiency was detected and consequently no further actions have been taken.A device history record (dhr) review was conducted: part: 03.108.006.Lot: 9602724.Manufacturing site: (b)(4).Release to warehouse date: 02.Oct.2015.A manufacturing record evaluation was performed for the finished device lot number, and no non-conformances were identified.Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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