Device was used for treatment, not diagnosis.Udi: (b)(4).Investigation summary: the complaint device was received at the service center and evaluated.The sales rep reported an issue of the device was not maintaining the pressure.Per service manual operational and diagnostic, this complaint cannot be confirmed.However, the door of the device was found to be broken.It was replaced to resolve the issue.After repair, the device was found to be working according to the specifications.As the reported problem was not confirmed, a root cause for the issue that was experienced by the user cannot be determined.Also, with the available information, we cannot determine what cause the door to get broken.A review of lot/batch history for each legacy fms product complaint received by mitek chu is not recommended since legacy manufacturing no longer exists, and it is no longer possible to make process corrections or corrective actions.At this point in time, no corrective action is required, and no further action is warranted.However, depuy synthes mitek will continue to track any related complaints within this device family as a means of monitoring the extent with which this complaint is observed in the field.
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It was reported by the sales rep via phone that during a shoulder scope the 4590 fms solo irrigation pump was not maintaining the pressure.Another device was used to complete the procedure without patient consequences.There was a five minute delay reported.During in-house engineering evaluation, it was determined that the door of the device was found to be broken.There was patient involvement.There were no reports of injuries, medical intervention or prolonged hospitalization.All available information has been disclosed.If additional information should become available, a supplemental medwatch will be submitted accordingly.
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