Section d10: device available for evaluation? yes.Returned to manufacturer on: 12/23/2019.Section h3: device returned to manufacturer? yes.Device evaluation: the sample was received at site on (b)(6) 2019.Visual inspection revealed residues of viscoelastic observed at the cartridge tube and tip.The cartridge tip was observed damaged/cracked, confirming the reported issue.The condition of the cartridge returned is consistent with a unit that has been damaged by the contact of the metal rod tip from the hand piece tool during surgical use.No foreign material such as ¿piece of plastic loose¿ was found during sample evaluation.The foreign material in question was not observed on the return.Also, the inside of the cartridge was observed free of foreign contamination.The reported issue as ¿foreign material loose¿ could not be verified.The unit was handled and used.Based on the evidence observed, the cartridge has not been affected by the manufacturing process.No product deficiency was identified.Manufacturing record review: the manufacturing process record was evaluated and revealed that the product was manufactured and released according to specifications.A search on the catsweb system revealed one additional investigation request (ir) received due to ¿cartridge crack, lens damaged¿ for this lot number.The ir is in process, pending sample investigation.Conclusion: as a result of the investigation there is no indication of a product quality deficiency and the reported issue could not be verified.All pertinent information available to johnson & johnson surgical vision, inc.Has been submitted.H3 other text : placeholder.
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