We have now concluded our investigation for the complaint received.A review of the associated batch manufacturing records did not identify any issue at the point of manufacture which may have caused or contributed to the issue highlighted by the complainant.In addition it can be confirmed that all finished product specification testing was satisfied at the point of release.A complaints history review was carried out using the lot and part numbers provided, there have been further complaints reported with this issue in the past four years.It was reported that the device was used for treatment and after being applied to the skin, the dressing immediately came off.All five returned samples were functionally evaluated.All samples adhered to skin without issue.No other problems were found.Prior to application the skin must be thoroughly cleaned and dried.If the skin is not properly prepared, the adhesive properties of the dressing may be affected.On this occasion no problems were found with the returned samples and therefore a relationship could not be confirmed between the device and the reported event.No further actions by smith and nephew are deemed necessary at this stage.However, we will continue to monitor for any adverse trends relating to this product range.Smith and nephew acknowledge customer concern and are continually investigating ways to develop and improve our products.
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