Manufacturer's investigation conclusion: the reported event of a b4 alarm and failed battery maintenance was confirmed.The centrimag 2nd generation primary console (serial #: (b)(6)) was returned for analysis to the service depot and was evaluated and tested under work order #54181047.The reported event was able to be duplicated and verified.The battery underwent battery maintenance twice and failed.The battery pack was replaced and then was able to successfully complete battery maintenance.The console was connected to a test motor and flow probe and functioned as intended.A full functional checkout was performed and passed all tests.The console was returned to the customer site.The battery was forwarded to ppe for analysis.The battery was returned to ppe and was connected to a test console for battery maintenance.The battery did not pass battery maintenance.The battery was further investigated, and no issues were observed.The pcb is potted and not able to be accessed.No further troubleshooting was able to be performed.A log file was downloaded from the returned console for review.A review of the downloaded log file showed events spanning approximately 36 days (b)(6) 2019 ¿ (b)(6) 2020 per time stamp).The reported event date of 10dec2019 was not captured in the log file.A b4, battery maintenance required, alarm was active once received at abbott on 20jan2020 at 09:58.The root cause for the reported event was conclusively determined to be due to a damaged battery pcb.No further information was provided.The manufacturer is closing the file on this event.
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