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Product complaint # (b)(4).Device received.A review of the device history record has been requested.Device history lot: part: 03.010.486-us, lot: 8474746, manufacturing site: hägendorf, release to warehouse date: 18.Sept.2013.A manufacturing record evaluation was performed for the finished device lot number, and no non-conformance's were identified.Investigation summary background: it was reported that on an unknown date, during routine incoming inspection of a loaner set, it was observed that the radiolucent insertion handle for expert nail and driving cap/threaded were stuck together.There was no patient or hospital involvement.This complaint involves two (2) devices.Investigation flow: damage / device interaction / functional.Visual inspection: radiolucent insertion handle for expert nails/100mm (pn 03.010.486 ln 8474746) was received at us cq.Upon visual inspection at cq, it is observed that the broken threaded tip of the driving cap/threaded (pn 03.010.523 ln 8836145) was stuck in insertion handle.The remaining portions of the device shows normal wear consistent with the use.The complaint condition of unable to disassemble can not be confirmed.Functional test: a functional test could not be performed as the threaded tip was stuck inside the insertion handle.The allegation of inability to disassemble cannot be replicated at us cq.No, the allegation of inability to disassemble cannot be replicated at us cq.The mating device was noted to be broken.Investigation conclusion: a visual inspection, and document/specification review were performed as part of this investigation.The broken threaded tip of the driving cap/threaded (03.010.523) was stuck in insertion handle and unable to disassemble, thus confirming the complaint.While a definitive root cause could not be identified, it is possible that an off-axis strike on the driving cap connected to insertion handle contributed to the complaint condition.No product design or manufacturing issues were identified, and no new malfunctions were identified either.Based upon these results, no corrective and/or preventative action is proposed.Additional monitoring for any potential safety signals will be conducted through complaint trending and other post market safety surveillance activities.Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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It was reported that on an unknown date, during routine incoming inspection of a loaner set, it was observed that the radiolucent insertion handle for expert nail and driving cap/threaded were stuck together.There was no patient or hospital involvement.This complaint involves two (2) devices.This report is for one (1) radiolucent insertion handle for expert nails/100mm.This report is 1 of 2 for (b)(4).
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