Nurse reported via phone call that customer was hospitalized on an unknown date due to diabetic ketoacidosis and hyperglycemia.Customer¿s blood glucose level was 1202 mg/dl at the time of incident.Customer¿s other blood glucose level was 500 mg/dl, 267 mg/dl, 529 mg/dl, 572 mg/dl, 231 mg/dl, 599 mg/dl, 487 mg/dl, 300 mg/dl, 600 mg/dl and 547 mg/dl.Customer was treated with insulin drip.Customer has been using insulin pump system within 48 hours of reported high blood glucose level.Customer experienced symptoms such as hypertension and slumped and altered mental state related to high blood glucose level.Customer was unable to complete carelink upload.Customer was not alleging insulin pump was under delivering.Customer stated that the drive support cap appears to be normal.The insulin pump will not be returned for analysis.
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