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It was reported, prior to an unknown procedure using a filiform double pigtail ureteral stent set, the product was found to be broken.The tip of the pigtail seemed to be split.There were no photos available and the hospital discarded the device.The procedure was completed by using another new device.No adverse effects were reported due to the alleged malfunction.
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Blank fields on this form indicate the information is unknown, unchanged, or unavailable.Additional information: e1.Investigation ¿ evaluation.A document based investigation was performed including a review of complaint history, device history record, quality control data, and specifications.The complaint device was not returned; therefore, no physical examinations could be performed; however, a document based investigation evaluation was performed.There is no evidence to suggest the product was not made to specifications.A review of the device history record found no non-conformities related to the reported failure mode.A review of complaint history records shows no other complaints associated with the complaint device lot.Because there are no related non-conformities, adequate inspection activities have been established, there is objective evidence that the dhr was fully executed, and no other lot related complaints that have been received from the field, it was concluded that there is no evidence that nonconforming product exists in house or in field.A review of relevant manufacturing documents was conducted.It was concluded that the device aspect in question was visually/functionally inspected by quality control and no related gaps in production or processing controls were noted.The complainant did not return the complaint device to cook for investigation.Cook has not received a similar complaint device for evaluation for a similar failure mode in the past.No photos were provided.A search of the nadc database shows all devices from the complaint lot have been shipped.Therefore, o similar product from the same lot is available for investigation.Based on the provided information the cause of the event cannot be determined.Per the quality engineering risk assessment, no further action is warranted.Cook medical has notified the appropriate personnel and will continue to monitor this device via the complaints database for similar complaints.This report is required by the fda under 21 cfr part 803.This report is based on unconfirmed information submitted by others.Neither the submission of this report nor any statement made in it is intended to be an admission that any cook device is defective or malfunctioned; that a death or serious injury occurred; or that any cook device caused or contributed to; or is likely to cause or contribute to a death or serious injury if a malfunction occurred.
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