Customer reported via phone call that they experienced hyperglycemia.Customer's blood glucose value was 389 mg/dl at the time of incident.Customer¿s other blood glucose level was 457 mg/dl, 454 mg/dl and 321 mg/dl.The customer was assisted with troubleshooting.The customer was treated with bolus.Customer was using insulin pump system within 48 hours of reported high blood glucose event.Customer did not mention any symptoms related to high blood glucose event.Customer was not alleging insulin pump was under delivering.Customer reported that they have not contacted their healthcare professional regarding the high blood glucose level.Customer stated that they were not admitted to emergency room, nor hospital or nor to emergency medical service.Customer stated that insulin pump passed the high performance test.Customer stated that the cannula had blood.The insulin pump will not be returned for analysis.
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