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The device, used in treatment, was not returned for evaluation and the reported event could not be confirmed.A clinical analysis indicated that it was reported that revision surgery was performed due to pain, a feeling of wrongness, and fracture.It is noted the doctor commented: the patient was falling and got a fracture.So devices manufactured by other companies were revisioned.No further assessment is warranted at this time.In the event medical/clinical records are received, the clinical task will be re-opened and a thorough assessment will be rendered at that time.A review of the manufacturing records did not reveal a manufacturing abnormality that could have caused or contributed to the reported incident.At this time, we have no reason to suspect that the product failed to meet any product specifications at the time of manufacture.A complaint history review found related failures; this failure mode will be monitored for future complaints for any necessary corrective actions.A review of the risk management file and instructions of use for the product was completed.Factors and/or some potential probable causes that could include but not limited to contamination, patient reaction, patient allergy, loss of sterility, post-operative healing issue, packaging.Without the return of the actual product involved and no patient medical records, our investigation of this report is inconclusive.Based on this investigation, the need for corrective action is not indicated.No further investigation warranted for this complaint; however we will continue to monitor for future complaints and investigate as necessary.Should additional information be received, the complaint will be reopened.
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