No sample was returned for verification.This complaint for lot# c0353529 was received for complaint category ¿¿h-corneal ulcer infectious¿ and ¿lens-other¿ on 12 dec 2019.There was no other complaint received for this complaint lot since (b)(4) lenses were released on 08 nov 2018.All the in-process sampling inspections did not identify any defect for this complaint lot and all results were within specifications.Furthermore, the in-process controls were all in place and no deviations were observed to the controls during the manufacturing of this lot.Retained sample evaluation was performed and results for all tested parameters were found to be within specification.Therefore, systemic issue can be excluded, the lot is acceptable for continued distribution.This complaint is classified under category 1 incident and has been escalated to local qa for investigation.Further escalation to global escalation management (gem) is not required.All investigation results showed that no deviations were observed during the manufacturing of this complaint lot.The aql of this lot met the acceptance criteria and the final release testing results for this lot met specifications.All equipment (linear table, primary packaging, autoclave) and environmental monitoring results associated with the manufacture of this lot was found to be acceptable.Furthermore, the retained samples of the complaint lot were tested and the tested parameters were found to meet the manufacturing specifications.Therefore, a conclusive root cause could not be established during the course of this investigation.No root cause could be identified and hence no corrective action preventive action (capas) were raised.However, all complaints including this case are continuously monitored and tracked by the site.All complaint cases received by the site are also reviewed periodically.Corrective actions will be determined if required.(b)(4).
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H.3., h.6.: two hundred one (201) sealed blisters were returned.Two (2) sealed blister(s) were sampled for testing.No opened product was returned for this complaint.Sample 1, received sealed, was found to be defective- tear of 3mm at 12 o'clock position.Sample 2, received sealed, was found to meet manufacturing specifications for package integrity, ph, osmolality, surface, edge, base curve and diameter.This complaint for lot# c0353529 was received for complaint category ¿¿h-corneal ulcer infectious¿ ,"h- corneal opacity (peripheral)¿ and ¿lens-other¿ on 12 dec 2019.There was no other complaint received for this complaint lot since (b)(4) lenses were released on 08 nov 2018.All the in-process sampling inspections did not identify any defect for this complaint lot and all results were within specifications.Furthermore, the in-process controls were all in place and no deviations were observed to the controls during the manufacturing of this lot.Retained sample evaluation was performed and results for all tested parameters were found to be within specification.Therefore, systemic issue can be excluded, the lot is acceptable for continued distribution.This complaint is classified under category 1 incident and has been escalated to local quality analyst (qa) for investigation.Further escalation to global escalation management (gem) is not required.All investigation results showed that no deviations were observed during the manufacturing of this complaint lot.The aql of this lot met the acceptance criteria and the final release testing results for this lot met specifications.All equipment (linear table, primary packaging, autoclave) and environmental monitoring results associated with the manufacture of this lot was found to be acceptable.Furthermore, the retained samples of the complaint lot were tested and the tested parameters were found to meet the manufacturing specifications.General root causes for complaints related to tearing, fall into three categories: design induced - related to material fragility, manufacturing induced - small imperfections in lens (such as ¿major a¿ defects) and user induced ¿ related to lens handling by consumer.Contact lenses made with nelfilcon a material are composed of 69% water and this characteristic gives positive attributes to the lens such as lens comfort, biocompatibility and better compliance with the recommended daily disposable wear regimen.Other characteristics of this material are such that certain types of small imperfections (monitored within manufacturing operations as ¿major a defects¿), can propagate into a tear, whether induced during or post manufacturing.Therefore, the torn lens found may potentially be due to a small imperfection that has propagated into a tear after the ipi vision system inspection.However, the spc lens inspection performed after the ipi vision system inspection indicates the lot to be acceptable with no tear defect found.Hence, a potential root cause could not be established during the course of this investigation.Although, tear was found in one of the sealed blister returned, all investigation results did not identify any deviation during manufacturing of this complaint lot and there were no other complaints received for this lot, therefore, the tear is consider an isolated case and systemic issue can be excluded.In addition, since lens worn by customer was not returned, the investigation is unable to determine that similar defect was presence in the worn lens and have caused or contributed to customers¿ reported event.No root cause could be identified and hence no corrective actions preventive actions (capas) were raised.However, all complaints including this case are continuously monitored and tracked by the site.All complaint cases received by the site are also reviewed periodically.Corrective actions will be determined if required.The manufacturer internal reference number is: (b)(4).
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