The customer reported via phone call that they experienced high blood glucose and buttons were hard to press.The customer¿s blood glucose level was over 600 mg/dl at the time of incident.The customer¿s heart rate was increased.The customer treated high blood glucose with insulin pump.Customer had been using insulin pump system within 48 hours of reported high blood glucose event.The customer did not allege the insulin pump was under delivering.The customer was neither in the emergency room, nor admitted into hospital as a result of high blood glucose.The drive support cap appeared normal.The customer also stated that the buttons did not respond immediately, had to press them several time.The time clock was advancing.The customer reported crack on reservoir compartment and half of the top of the reservoir compartment broke off.The customer also stated that the reservoir lip ring was damaged.Troubleshooting was performed for damage and noticed the reservoir did lock in place.The customer was advised that the pump will need to be replaced and was advised to discontinue use of the pump and revert to a back-up plan.The insulin pump will be returned for analysis.
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