The customer returned an urf-v2r flexible video scope for evaluation.The user¿s complaint was confirmed.A visual inspection was performed on the received condition and observed the bending section skeleton broken with the bending section cover still intact.There were no signs of the broken skeleton protruding from the bending section cover.The scope passed the leak test.The bending section cover was then removed and identified the bending section skeleton tab was fully broken/detached at the insertion tube area.Additionally, there was no significant evidence of sharp areas noted with the broken/detached skeleton.In the instruction manual it states that ¿do not twist or bend the bending section with your hands.Equipment damage may result; do not insert the insertion tube with excessive force into the ureter or calix.The bending section may be damage.The scope had a 28f (overhaul) repair done on (b)(6) 2019 from the previous repair history.
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