| Model Number |
MMT-751NAP |
| Medical Device Problem Code |
Mechanical Problem (1384)
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| Health Effect - Clinical Code |
Hyperglycemia (1905)
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| Date of Event |
01/07/2020
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Type of Reportable Event
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Malfunction
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Additional Manufacturer Narrative
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Currently it is unknown whether or not the device may have caused or contributed to the event as no product has been returned.The device will be returned for analysis and further information will follow once the analysis has been completed.No conclusion can be drawn at this time.(b)(4).
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Event or Problem Description
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The customer reported via phone call the insulin pump alarmed motor error and a motor position encoder error.The customer¿s blood glucose level was 314 mg/dl.The customer stated that the drive support cap was normal.The customer was unable to successfully clear the alarm.The customer was unable to complete insulin pump rewound.The customer was advised to discontinue use of the insulin pump and to revert to the back-up plan.The insulin pump will be returned for analysis.
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Additional Manufacturer Narrative
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Device alarmed motor error during rewinding due to motor encoder signal out of phase.Unable to perform displacement test and basic occlusion test, occlusion test, prime/a33 test and excessive no delivery test due to motor error alarm.
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Search Alerts/Recalls
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