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The device, used in treatment, was not returned for evaluation, the reported event could not be confirmed.The photo provided confirmed residue on the cement.A review of the manufacturing records did not reveal a manufacturing abnormality that could have caused or contributed to the reported incident.At this time, we have no reason to suspect that the products failed to meet any product specifications at the time of manufacture.A review of complaint history for the listed part revealed no prior complaints for the listed batch.Possible probable causes could be loss of sterility, packaging, or manufacturing.Product was sterilized according to sterilization release documentation from quality control.Based on this investigation, the need for corrective action is not indicated.Without the actual product involved, our investigation cannot proceed.If the device or new information is received in the future, this complaint can be re-opened.
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