(b)(4).Dhr and repair history review: the previous repair report for intellicart system serial number (b)(4) was reviewed and noted no related non-conformances, requests for deviation (rfd) or any other issues with the repair.The previous repair report review found no issues with the device after repair and all verifications, inspections and tests were successfully completed.Device evaluations results/investigation findings: on (b)(6) 2020, it was reported from (b)(6) that it has been reported that the unit was not reading the fluid level.Once tech evaluated the situation, it was the evac at fault, and not the cart, as the evac was not completing cleaning cycles.This would not allow the cart to reset fluid levels, hence not reading fluid levels correctly.Work order was updated with evac serial # (b)(4) and resolution notes explaining the tech replaced coupler nose board to allow evac to fully clean cart and reset fluid levels.On 19 november 2020, replite was contacted about the cart and dispatched a service technician to be at the site.The technician arrived at the site and found that the issue was actually with the evac disconnecting halfway through the wash cycle, which would not allow the cart to reset the fluid levels.The technician replaced the coupler nose board (part #70105 and lot code #0041660) and then verified that the unit was functioning as intended.The technician then returned the unit to service without further incident.The device was tested, inspected, and repaired, probable cause/root cause: the root cause for the unit not reading fluid levels was due to the evac disconnecting from the fluid cart during the cleaning cycle, which prevented the fluid cart from resetting the fluid levels.The coupler nose board is responsible for interfacing with the receiver from the fluid cart, and a malfunctioning coupler nose board would cause the reported issue.The reported event was confirmed during inspection of the device and the device was noted to be functioning as intended after the coupler nose board was replaced.The investigation was based on the information that was provided initially and any information that was obtained throughout the follow-up process.Based on the information provided, this investigation determined that there is no need for further action at this time.Rationale? this complaint will be tracked and trended for any adverse trends that may require additional actions.
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