Investigation : x-initiated manufacturer's investigation; x-no sample returned ; x-review dhr.*nalysis and findings : distribution history; the complaint product was manufactured at csi on 11/30/18 under work order 260715.Manufctrng record review.(b)(4), was reviewed and no non-conformities, related to the complaint condition, were noted.Incoming inspect review.Incoming inspection record review not applicable to this product.Service history record.Service history record not applicable to this product.Historic complaint review a review of the 2-year complaint history showed similar reported complaint conditions.Previous complaints of stays breaking in the field were logged, but in those complaints, the stays broke due to usage, and not due to a manufacturing issue.Product receipt the complaint product has not been returned to coopersurgical.There is currently no rma for the product.Visual eval.Evaluation of the complaint product could not be completed as the complaint product has not been returned to coopersurgical.If the product should be returned at a later date, it will be evaluated, and any findings will be appended to this investigation.The complaint condition will be verified via the pictures provided in the complaint.Functional eval.Evaluation of the complaint product could not be completed as the complaint product has not been returned to coopersurgical.However, the complaint condition is very similar to other complaints as mentioned earlier.In those complaints, the returned stays were inspected and tested, and the stays were able to stretch without issue, indicating that there were no issues with degradation of the silicone.In addition, when those returned stays were inspected under microscope, the cuts seems to have been initiated with a clean cut, possibly due to the stays encountering a sharp object.Root cause no definitive root cause for this issue could be reliably determined at this time.It is possible that the silicone stay may have encountered a sharp object.Correction and/or corrective action / *preventative action activity coopersurgical will continue to trend this complaint condition.
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