The customer reported via phone call that the customer experienced hyperglycemia.The customer blood glucose level was 438 mg/dl at the time of incident and the current blood glucose level was 135 mg/dl.The customer was assisted with troubleshooting.The customer was treated with changed the infusion set and gave himself more bolus for high blood glucose.Customer was using insulin pump system within 48 hours of reported high blood glucose event.Customer reports they did not contact their health care professional regarding the high blood glucose.Customer stated that they did not alleging insulin pump was under delivering.Customer stated that when customer removed the infusion set, blood squirted out, then after a while, the site developed bruising the size of softball.Customer reported bleeding stopped.Customer reported that they did not receive medical treatment as a result of the site issue.Customer did receive a calibration not accepted alert.Customer did receive a change sensor alert.The insulin pump will not be returned for analysis.
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