The customer reported via phone call that the customer experience hyperglycemia.Customer¿s blood glucose level was 400 mg/dl at time of incident and did a manual bolus.Customer reported that they feel okay to troubleshooting.Customer had been using insulin pump system within 48 hours of reported high blood glucose event.Customer did not allege insulin pump was under delivering.Customer reported that the insulin exited at the quick release.Customer reported that the basal rates were programmed accurately.Customer declined to perform the high-pressure test.Customer stated that the insulin pump had insulin flow blocked alarm multiple times, they replaced the site and the sets, then also getting the same problem.The customer had not tried different cannula lengths.Customer stated that the tubing was not bent or kinked.Customer reported that event was resolved by changing complete set.Customer stated that the cannula site always was sore, irritated and red but heals.Customer stated that the tubing had air bubble and size of air bubbles was inch long in the tubing.The insulin pump will be returned for analysis.
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Device passed the displacement test, rewind test, prime or seating test, basic occlusion test, force sensor test, occlusion test, sleep current measurement, active current measurement, self test and displacement accuracy test.A water filled reservoir was used during testing.The pump was programmed with multiple boluses and monitored.All boluses delivered properly and were listed in the daily history.
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