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H10: h3, h6: the device, which was used in a procedure, was returned for evaluation.The evaluation was performed by smith and nephew and could confirm the customer complaint for the coating on the shaft peeled off.A visual inspection was performed and showed severe insulation damage.This damage is caused by contact with another source and confirmed not originate from manufacturing, packaging, or labeling defects.A review of the manufacturing records found that there was no evidence that the product didn¿t meet specifications at the time of manufacture.A complaint history review found no related failures.No manufacturing related defects were observed.No further investigation is required.
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