The customer reported via phone call that they were experiencing high blood glucose.Blood glucose level was 426 mg/dl at time of incident.Customer reported that the infusion set caused redness on her skin.Customer does not allege insulin pump was under delivering.Customer had using insulin pump system within 48 hours of reported high blood glucose event and auto mode was inactive.Customer was neither in emergency room, nor admitted into hospital.Customer stated when removing the reservoir from insulin pump it had a large air bubble.The insulin pump will be returned for analysis.
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