It was reported that signal loss over one hour occurred.It was indicated that the operating system for the smart device was not a supported system, which is off-label usage of the device.It was determined that the loss of connection was related to the mobile application.A review of the share logs was performed and a loss of connection was not found within the investigation window.The allegation was not confirmed.The probable cause could not be determined.No injury or medical intervention was reported.
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