Age/date of birth: unknown, information not provided.Gender/sex: unknown, information not provided.Not applicable, as the cartridge is not an implantable device.Not applicable, as the cartridge is not an implantable device.All pertinent information available to johnson & johnson surgical vision, inc.Has been submitted.
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Additional information: section d10: device available for evaluation? yes.Returned to manufacturer on: 2/3/2020.Section h3: device returned to manufacturer? yes.Device evaluation: the sample was returned on 02/03/2020.The sample was evaluated, and the cartridge was observed crack in the tube and tip area.Also, stress marks are observed in the tube area that could be related to the handling of the lens in a surgical procedure.No lens was received.Due to the condition in which the cartridge returned, the incoming inspection could not be done.The reported issue was not verified and due to the product returned open and handled a product quality deficiency or product malfunction could not be determined.The complaint issue could not be verified to be associated to manufacturing process.However, production order/batch lot ce07812 is part of the capa-009710 bracketing, which was initiated due to an increase in delivery issues related to using cartridge model pscst30.Manufacturing record review: the manufacturing process record was evaluated and revealed that the product was manufactured and released according to specifications.However, a complaint search revealed that 7 other complaints have been received for this production order number.Production order/batch ce07812 is part of the capa-009710 bracketing, which was initiated due to an increase in delivery issues related to using cartridge model pscst30.Conclusion: as a result of the investigation there is no indication of a product quality deficiency and the reported issue could not be verified.All pertinent information available to johnson & johnson surgical vision, inc.Has been submitted.
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