Device was returned for evaluation.The returned urf-p6r flexible scope (serial#(b)(4) was evaluated due to ¿broken, damage distal end ¿issue.A visual inspection was performed on a received condition and determined the bending section skeleton is protruding (sticking out from) the bending section cover near the insertion tube side.Leak testing was performed and failed due to the protruding skeleton tab.The bending section cover was removed, found that the bending skeleton was fully broken and separated with no signs of any sharp edges.In addition, an excessive broken fibers on the image was observed due to the broken skeleton.In summary, based on the evaluation, the likely cause of the broken bending section skeleton is due to mishandling.The broken fibers were attributed to the broken skeleton.As a precautionary measure, the instruction manual states the following; ¿do not twist or bend the bending section with your hands.Equipment damage may result¿.The instructions for safe use manual also indicates that, damage to the bending section would happen if excessive force was applied while angulating in the opposite direction if there was no movement from the bending section; this would occur more so in a narrow environment.
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It was reported that the scope distal end has breakage and a sharp edges protruding metal were observed.It is unknown if the issue was found during a case or during the reprocessing however, no harm or injury reported due to the event.Follow ups were made to obtain additional information regarding the reported event however, no response is received from the customer.
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